Cancellation & Refund Policy

1. Nature of Digital Goods

Testiy (ARK Tech & Logistics) sells digital document verification, AI/human audit capacity, chat entitlements, and related digital memberships (including Community access tied to paid plans). Computational resources, model calls, and/or human reviewer time begin when you pay and submit — these are non-tangible, irrevocable digital goods under applicable e-commerce practice.

2. No cancellation once processing begins

After successful payment and initiation of an audit (upload / queue start), we do not cancel or refund because work has commenced. Changing your mind, choosing the wrong destination, or uploading incomplete files does not create a refund right. Free Chat usage is not separately refundable.

3. Exceptions — when we will refund

We issue a 100% refund of the affected charge only if:

• Duplicate charge: the same order is charged twice due to a technical error.
• Total non-delivery: we fail to deliver any report/certificate for a paid audit within 48 hours of submission for reasons solely attributable to us (not user email issues, spam filters, or incomplete uploads), and we cannot remediate.
• Mandatory law: a refund is required by non-waivable consumer law in your jurisdiction.

Visa refusal, embassy delay, or disagreement with a risk finding is not grounds for a refund. Express/priority fees are not refundable once the priority queue has been entered.

4. How to request

Email support@testiy.com within three (3) days of the transaction with order ID, payment reference, and reason. Approved refunds return to the original method within 5–10 business days depending on your bank/UPI provider.

5. Chargebacks

Contact us before filing a chargeback. Unfounded chargebacks may lead to account suspension and evidence submission to the payment network. See also our Terms of Service.